All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
For order cancellation, please contact firstname.lastname@example.org.
If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and order number.
1) If we deliver the:
- Wrong size
- Wrong color
- The website image doesn’t match the jersey design you were delivered
- The package was delivered damaged
- We will reship your new product without any additional charges, and you can keep that item as an apology from us for the problem you’ve suffered.
2) If we deliver the right product, but you’re not satisfied with the item.
With the current global health conditions and the outbreak of COVID-19, we will be immediately implementing our new exchange policy to keep you safe and indoors to avoid putting your health at risk with unnecessary interaction in public spaces.
From today until further notice, any exchange requests will be honored with 40% Off + Free Shipping.
A loss to our pockets here at Wulibike, but a massive victory in keeping our customers safe at all costs.
To make your exchange, please contact us and submit your request within 60 days of purchase to be eligible for an exchange/replacement at 40% off + Free Shipping.
We hope the faith we are showing to our valued Wulibike customers will allow us to continue this program until we find a solution to this virus.
To be eligible for the replacement, the item requested for exchange must be of the same gender and jersey design. If the exchange request is for 3 or more apparel items, things will be required to be shipped back, where return shipping for exchange will be covered by Wulibike up to a maximum of 10$ USD.
All Final Sale Items – No Refunds or Exchanges. If you order and they do not fit, please emails us, and we will offer you a resolution.
For the return address for all returns and exchanges, please contact us if it is not enclosed in your package.
You are specifically restricted from all of the following:
- If you did not receive the product within the guaranteed time (45 days, not including 3-7 day processing), you could request a refund or a reshipment.
- If you received the wrong item, you could request a refund or a reshipment.
Reasons for a refund the may be considered invalid are (judge on a case by case basis):
- Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wulibike (i.e., not cleared by customs, delayed by a natural disaster).
- You order the wrong size or color.
- The items you ordered are on sale or free.
You can submit refund requests within 60 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request.
If you are approved for a refund, your refund will be processed, and a refund will automatically be applied back to the original payment method.
Refunds for Personalized Orders
Due to the nature of personalized and customer orders, any order with personalization or customization on the jersey is a final sale. No refunds or exchanges.
We advise you to contact us before shipping us anything to avoid complications.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.
If it is our mistake and we may or may not require you to send back the items, in the case where we will ask you to ship it back, we will reimburse you for the cost of shipping it back to us.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more shipping questions, please refer to FAQ